12-17-2012 09:35 AM
Start the Task Manager (Ctrl Alt Delete) and check the processes tab and stop any processes for ACT!.
12-17-2012 10:29 AM
Often Windows doesn't close all the related processes when a program is closed. Because the old process is still active the related program won't launch properly. If only that process was running a stuck process likely wasn't your problem. If ACT! doesn't open now I'm out of easy answers and would need to do direct troubleshooting.
12-17-2012 10:47 AM
Roy: I ;looked on the forum and found this:
Try detaching it from the SQL with ACTDIAG ... then opening the PAD file.
I dont know what I am doing and I have several backup and nothing t0 lose so I did this and reopened ACT and it open up jsut fine. Looks like this may have done the trick, so far.
12-18-2012 08:01 PM
Folks: Its just one thing after another with the new Wdws7 Laptop and ACT Prem 2011.
From yesterday when I got the previous problem fixed and ACT ran fine for about 4 hours today. Then on sending an email out of ACT this afternoon (and thru Outlook 2010) it give me the following error: Object Reference not set to an Instance of an Object". ACT just as well put that in Greek, as I have no clue what this sort of message means?
I have gotten these previously (trying to put a graphic picture in a Note) and just exited and relaunched ACT, as I understood it was a memory error within ACT, and it only happened occasionally. This time nothing works, just wont send an email from ACT. So I cut and paste the email contact and send the message directly out of gmail, and taking a lot more time to just get anything done. Anyone ever has this happen? Jim
12-19-2012 02:34 PM
ALL: Still looking for an answer for my previous comment just above. If one of you can help with an idea or maybe a KB number that discusses this issue I would appreciate. Thanks Jim
12-24-2012 02:55 PM
ALL: Still looking for an answer:
I have the message: "Object Reference not set to an instance of an Object" I clink to close this message only to recieve another that says: ActEmail MFC Application has stopped working.
I have Sage ACT 2011 Prem running on Wdws 7 and a Desktop in my office with the exact same software and its been running fine for months. And now I have this software on a brand new Dell Laptop. I have reinstalled Wdws7 and all the other software a couple of days ago, that did no good at all. Any thoughts would be appriciated. thanks Jim