12-05-2012 07:44 AM
I'm having an issue I just cannot understand. I have a brand-new laptop, windows 7.
I installed sage act premium 2011 and a week ago, it's been running flawlessly since than. I do have it sync'ed and with outlook 2010.
Then yesterday ACT will not even start up, "ACT Failed to Start". Finally I had to reinstall ACT and a couple of hot fixes. Still ACT and will not even startup.
After reading a couple of comments on the forum, they recommended to start ACT and outlook in the XP mode. I did that and now all seems to be running just fine now.
Why does ACT work fine for a week and then just refuse to start? Any know conflict between Wdw 7 and ACT Sage Prem 2011? Just trying to understand what happened, can anyone clue me in? Jim
12-05-2012 08:44 AM
I have to suspect a system problem. I've been running all version of ACT! 2010 and later on Windows 7 without any problems.
12-05-2012 12:46 PM
Ray: Brand new system and ACT was the first program that I installed, I would not expect any issues at this point. And for the first week it ran flawlessly. As I mentioned I am running both ACT 2011 Prem and Outlook 2010 in XP mode. Not sure what this means? Does it mean that my system is running these programs in some sort of slower work-around mode? Do I get them off the XP mode and into Windows 7 mode as soon as I can? Or am I OK just as it is? Can you comment please. Thanks Jim
12-05-2012 01:02 PM
While it's a new system, everything is pointing to a system problem, probably with Windows 7. XP mode means that you're effectively running in a virtual machine, not really Windows 7. I know this is painful but I suspect that you need to backup your data and reinstall Windows 7 and your other programs.
12-05-2012 02:31 PM
Right click on the ACT icon.
On compatibility select Change Settings for all users.
Tick run in compatibility mode and select windows7
At the bottom also tick run as administrator.
Try this and see if it works.
12-06-2012 04:48 PM
Roy: PCWorld has an article about doing a Windows 7 repair install, thus avoiding to reload all the programs or data. Will a repair install suffice, or is a full reinstall necessary? Jim
12-06-2012 09:48 PM
Definitely worth a try. If it works you save a lot of grief. I had forgot about that option even though I used it on XP.
12-07-2012 09:21 AM
Now that you nudged my memory, what the repair install does is restore a new copy of any system files that appear to be damaged. I don't know if it does anything for the registry.
12-07-2012 01:56 PM
Lets define "NEW"
Most Laptops / desktops come loaded with preinstalled software. I dont consider this "CLEAN", "Fresh" or "NEW" Its tainted from the start and not a Virgin install of Windows.
You can use Sysinternals "Procmon" to see what is happenening under the hood. http://live.sysinternals.com