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When trying to "write" an email

Copper Contributor
Posts: 36
Country: USA

When trying to "write" an email

Happy New Year all,

 

Has anyone expirienced any issues with ACT! 2013 and trying to write an email?

 

My system

 

ACT! 2013 Premium

MSO 2010

OS W8

 

When I click on either the email address or select "email message" from the Write drop down I get the attached error:

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: When trying to "write" an email

This can occur when a particular file is not correctly registered.  Here is an article with instructions: KB Article 23311

Greg Martin
Sage
Copper Contributor
Posts: 36
Country: USA

Re: When trying to "write" an email

Hey Greg,

 

Thank you for the reply, I tried the article however, got the error. I then continued to the bottom of the article and downloaded the redemption file. After dropping it into the folder tried it again and still get the same error. And also got another window that popped up...(attached)

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: When trying to "write" an email

This appears to be a permissions issue, you need to run the reg command through a Command (CMD) prompt using the 'Run as administrator' option. 

 

To do this in Windows 8:

- in Metro view > scroll to the right

- click on 'All Apps'

- scroll to the right and right click on 'Command Prompt'

- select 'Run as administrator' at the bottom of the screen

- enter the commands listed in the article

 

Greg Martin
Sage