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When recording a New History... "The following entry not recognized.."

New Member
Posts: 1
Country: USA

When recording a New History... "The following entry not recognized.."

Hi

When I try to record a New History (E-Mail Sent) for approx. 500 contacts at a time, I get the following: "The following entry not recognized.."

Then I have 3 options:

1.Go back and replace this entry with another contact

2. Create a new contract record out of this entry

3. Delete this entry

 

I have been using this version for a few years now and I just started to get this message. I am not sure why I am getting this and which one I should choose?

 

Thanks,

Marzzie

Act! Premium Version 18.0.501.0

shared from a server (shared database)

Operating system: Windows 10

Bronze Super Contributor
Posts: 1,662
Country: USA

Re: When recording a New History... "The following entry not recognized.."

Hi Marzzie and welcome to the ACT Community Forum.

 

Without knowing more, it looks like there may be some corrupted data in a field that is keeping the update from working.

 

You might want to try and run a Check and Repair under database maintenance.  

John Purdy
ACT! Premium V. 22.1.212.0 Update 4
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor