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When Syncing Outlook to ACT, no Activities are created

Astute Commentator
Posts: 16
Country: Canada

When Syncing Outlook to ACT, no Activities are created

[ Edited ]

We use MS Outlook and have configured ACT 2013 to sync with Outlook.  When I book meetings via the ACT calendar,  activities are created like they should be.  However, when one of my managers schedules a meeting via Outlook, no activities are being created.  The meetings do show up in my managers ACT calendar, however, it does not show up on the To-Do list and therefore I cannot clear the Activity.  Is this normal?  If not, is there a certain configuration that needs to take place?  I have searched several tutorials and can't seem to find one that explains how to set up or configure ACT or Outlook to create an activity if a meeting is schedule via Outlook.  Many thanks!