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When I am working in a new contact and save Act jumps to the first contact

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New Member
Posts: 2
Country: USA
Accepted Solution

When I am working in a new contact and save Act jumps to the first contact

When I am creating in a new contact and save Act jumps to the first contact. I have also had it bounce to the first contact when I click on the email address and pull up a blank email address.  The same thing happens when I click on a note it saves the notes to the first contact. Very frustrating because it happens all the time. It doesn't matter if I save the contact as soon as I enter information or wait until the end when I hit save it jumps to the first. I am working from excel/ word files and copy and paste to the new contact if that makes a difference.

 

 

Act! Premium Version 18.0.501.0, Office 2010, local machine, Windows 7


Accepted Solutions
Solution
Accepted by topic author Cdill
‎07-13-2016 11:25 AM
Copper Contributor
Posts: 5
Country: India

Re: When I am working in a new contact and save Act jumps to the first contact

[ Edited ]

Hi, Have you tried installing Hotfix 2 & applying it. A contact redraw bug has been taken care of in this Hotfix.

 

"D-03969 Fixed a redraw issue in the Contact Detail view when navigating through Contact records."

 

You can download the SP & Hotfixes released for ACT Premium v18 here:

 http://www.act.com/resources/downloads/act-pro-v18

 

Hope this helps!

View solution in original post


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Bronze Elite Contributor
Posts: 1,424
Country: United_Kingdom

Re: When I am working in a new contact and save Act jumps to the first contact

Couple of things. Would patch to 18.1 (SP1)

 

It maybe that you are bringing in hidden code within the Excel spread sheet. Does it happen at any other time when entering information manually rather than copy - paste?

 

Is there anyway you could use the import method to get you database from Excel into ACT?

New Member
Posts: 2
Country: USA

Re: When I am working in a new contact and save Act jumps to the first contact

It happens when I type information too. It seams that when it sorts, it refreshes then stops on one. Makes no difference if I click on the new tab or new from the sort.

Solution
Accepted by topic author Cdill
‎07-13-2016 11:25 AM
Copper Contributor
Posts: 5
Country: India

Re: When I am working in a new contact and save Act jumps to the first contact

[ Edited ]

Hi, Have you tried installing Hotfix 2 & applying it. A contact redraw bug has been taken care of in this Hotfix.

 

"D-03969 Fixed a redraw issue in the Contact Detail view when navigating through Contact records."

 

You can download the SP & Hotfixes released for ACT Premium v18 here:

 http://www.act.com/resources/downloads/act-pro-v18

 

Hope this helps!