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What NOT to do for ACT Premium Web v20.1 installation

New Member
Posts: 1
Country: USA

What NOT to do for ACT Premium Web v20.1 installation

- ACT! Premium Web v20.1 upgrade from Web v20.0

 

- shared database

- Operating system MS Win 10 Pro (desktop)

- Details:

  Upgrade from ACT! Premium Web v20.0 to Web v20.1, in place upgrade option chosen...

 

Do NOT run the uninstall option from the Web v20.1 install executable. Instead, end the install and use the Settings, App, Uninstall procedure for ACT Premium Web v20.0.

 

Then restart the install procedure for ACT! Premium Web v20.1 upgrade and select the new install.

 

The reason for this is that the development team does NOT have a complete uninstall procedure for the Web product. The uninstall inside the upgrade procedure will NOT completely remove the 20.1 installation. It will cause problems with the v20.1 install. So.... save yourself some time and run the uninstall from the Settings, App, ACT! Premium Web v20.0. Then run the install procedure as a new install. This will insure a clean installation.

 

Administrator
Posts: 1,312
Country: United_Kingdom

Re: What NOT to do for ACT Premium Web v20.1 installation

Thanks for sharing your experience Don, a full uninstall/reinstall can certainly be done if you want to make sure there's a totally clean install performed. However, in our experience, for most cases, the upgrade in place option shouldn't cause any problems.