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Weird error on ACT! 2010 Premium after downloading a dashboard add-in

Copper Contributor
Posts: 119
Country: United States

Weird error on ACT! 2010 Premium after downloading a dashboard add-in

 

I watched the video on the Welcome page that had to do with Social Media.  The video showed an add-in dashboard view for Facebook and adding folks from Facebook to ACT! contacts.  When I found the program to add this dashboard and downloaded it, it blew up my ACT! 2010 Premium (with Hotfix 3).  We removed the add-in, and de-installed and re-installed ACT! (two times) and this error will not go away.  Any ideas?

David C. Ayers
Ayers Technology Corp.
dayers@ayerstechnology.com
512-251-7313 office
www.ayerstechnology.com
Nickel Elite Contributor
Posts: 937
Country: USA

Re: Weird error on ACT! 2010 Premium after downloading a dashboard add-in

In your "Tools" folder for ACT! usually - C:\Program Files\ACT\Act for Windows\Tools delete the following dll's

 

Facebook.dll

FacebookControlLibrary.dll

 

 

 After this start ACT! and post if you you continue to have an issue.  FYI - I'm not able to see the image you posted with your error - can you save the image as a jpg and attach to your reply post?

 

Copper Contributor
Posts: 119
Country: United States

Re: Weird error on ACT! 2010 Premium after downloading a dashboard add-in

Alan and Rhonda at resource Dynamics helped figure this one out. The problem originates with the custom tool bar so use actdiag to remove preferences and the problem goes away.
David C. Ayers
Ayers Technology Corp.
dayers@ayerstechnology.com
512-251-7313 office
www.ayerstechnology.com