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Weird Calendar Issue

Copper Elite Contributor
Posts: 405
Country: United States

Weird Calendar Issue

We are running ACT 2012 Version 14.1.108.0 Premium

 

If we view calendars of three or less people, it works fine. If I add a 4th from the user list, the calendar shows nothing. If I remove one, they all come back. This is repeatable on all machines in the office. Weird....

Geoffrey B. Boulden
Twelve/Three Marketing, Inc.
Buffalo, NY
ACT!
SageCRM
GoldMine
SQL Certifications
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Weird Calendar Issue

Geoff,
Can you reproduce in their environment using the demo database?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Elite Contributor
Posts: 405
Country: United States

Re: Weird Calendar Issue

We dug a little deeper and it only happens when a particular user's calendar is displayed. It doesn't matter how many users you pick. If he is one of them, the calendar goes blank.

 

We're going to wipe his activity list and then re-construct it. Maybe we can learn something.

Geoffrey B. Boulden
Twelve/Three Marketing, Inc.
Buffalo, NY
ACT!
SageCRM
GoldMine
SQL Certifications
Nickel Super Contributor
Posts: 843
Country: United States

Re: Weird Calendar Issue

Geoffrey,

There could be a problem with (many????) recurring activities with no end date...check that first.

I ran into a problem a while back where the user could not even log in because of that issue.

Good luck!

Rita Kogstad
RKA Associates
Stamford, CT