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Web v16 Error with Work Templates

New Member
Posts: 7
Country: USA

Web v16 Error with Work Templates

I have a laptop user who is using IE Browser with 8.1 and Microsoft Office. Every time we attempt to run a template thru the Word Merge function it bombs. I get the following error. Any suggestions? Error.png

Moderator
Posts: 722
Country: USA

Re: Web v16 Error with Work Templates

This could be due to antivirus or an unregistered .dll file. You can try to follow the steps in this knowledgebase article to re-register the .dll: http://kb.swiftpage.com/app/answers/detail/a_id/25717

 

I'd test disabling antivirus temporarily and see if it still throws the error message. 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Web v16 Error with Work Templates

If the above does not work run a repair in MS Office.