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Web Login is SLOW

Avid Listener
Posts: 52
Country: United States

Web Login is SLOW

Running v16.1. When accessing the web version, it takes 25-30 seconds to log in. Has anyone seen this issue? I have done some research and it could be a license check issue, but no one had a fix.

Silver Contributor
Posts: 1,813
Country: USA

Re: Web Login is SLOW

THe protexis licensing service will check to see if you license is authentic.  If you have a firewall or proxy server not configured for this traffic, the login will slow to a crawl. After that it works normally.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Avid Listener
Posts: 52
Country: United States

Re: Web Login is SLOW

I am not seeing anything in the logs for the firewall. Is there any address to add an exception for?

 

Also, I installed v17 on a test server with the web product also. We can log in to that in under 10 seconds. Same network and firewall.