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Web Info Tab Returning Wrong Contact Info

Copper Contributor
Posts: 31
Country: United States

Web Info Tab Returning Wrong Contact Info

I have Sage ACT! Premium 2012 Version 14.0.572.0, Hot Fix 2.

 

My problem is when I use the Web Info tab and look under Facebook or LinkedIn for example, the wrong person's name shows up. So for example, I do a search for company XYZ and it returns 10 contacts. I select John Doe and then click on the Facebook or LinkedIn link under the Web Info tab. Instead of it returning results for John Doe, I see results for Mary Kate, who coincidentally happens to be one of the 10 people in that lookup.

 

This is also a problem I have on Premium 2010.

 

Any ideas?

Nickel Contributor
Posts: 173
Country: Australia

Re: Web Info Tab Returning Wrong Contact Info

Try upgrading to SP1
Travis Rosevear ACC for
Act Today Australia and New Zealand
Copper Contributor
Posts: 31
Country: United States

Re: Web Info Tab Returning Wrong Contact Info

I know this will sound dumb, but what exactly is SP1, and where do I find it? I'm assuming it's some sort of update?

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Web Info Tab Returning Wrong Contact Info

SP1 refers to "Service Pack 1"...

 

I beleive there are sticky posts in the forum that include download links.

 

Not sure that it addresses the issue to which you refer...