One of my frustrations in using Act has been the lack of integration with Outlook/Exchange on mobile devices. For example, being able to do something as simple as accepting a meeting invitation in an email right on my mobile phone without having to manually enter it into Act on my phone. As a result, I have not been using the calendar feature of Act which sucks because it links calendar events nicely to contacts. But I just can't deal with the nuisance of having to manually go into HHC or Act itself and entering the appointment.
I realize there's a syncing functionality but even that is not ideal. So my question is, are we close to have a Web API that would allow v18 Premium Web integrate well with MS Outlook / Exchange server such that accepted meeting invites in Outlook are automatically added to Act calendar? Salesforce already has such functionality.