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Web API To Integrate Outlook With Premium Web v18?

Copper Contributor
Posts: 318
Country: Canada

Web API To Integrate Outlook With Premium Web v18?

One of my frustrations in using Act has been the lack of integration with Outlook/Exchange on mobile devices.  For example, being able to do something as simple as accepting a meeting invitation in an email right on my mobile phone without having to manually enter it into Act on my phone.  As a result, I have not been using the calendar feature of Act which sucks because it links calendar events nicely to contacts.  But I just can't deal with the nuisance of having to manually go into HHC or Act itself and entering the appointment.

 

I realize there's a syncing functionality but even that is not ideal.  So my question is, are we close to have a Web API that would allow v18 Premium Web integrate well with MS Outlook / Exchange server such that accepted meeting invites in Outlook are automatically added to Act calendar? Salesforce already has such functionality.

 

Thanks