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V22 Issues

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Silver Contributor
Posts: 2,064
Country: United_Kingdom

Re: V22 Issues

Now that Swiftpage have gone to subscription only for ACT they are far more vulnerable to clients looking at alternatives, both on price and performance.

 

Their pricing model is fatally flawed as there appears to be no discount for existing users on renewal. (Please correct me if I am wrong on this.)

 

Their response to bugs is far from timely and their QA before release leaves a lot to be desired.

 

Their engagement on bugs and timescales is non existent with their client base.

 

As a 25+ years man with ACT supporting them and clients I am deeply troubled with the current management of the business and the alienation of loyal ACT users. It take 4 times as much effort to get a new clients than keep existing ones but it seems the Swiftpage owners are oblivious to the damage they are causing. The most infuriating thing is that ACT is a great product but you have to love your customer base, not ignore them if you want to keep them.  

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Copper Contributor
Posts: 58
Country: Malaysia

Re: V22 Issues

Hi, I'm using version 21 update 9. I'm facing same issue with others. Can I update my current version to V22 update 4?

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Silver Contributor
Posts: 2,064
Country: United_Kingdom

Re: V22 Issues

You maybe entitled to a free upgrade depending on if you are on subscription plan or are still covered by the 1 year upgrade period from purchase. You would need to check with the vendor or Swiftpage.

 

 

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New Member
Posts: 3
Country: USA

Re: V22 Issues

Hi there,

 

We upgraded to V22 update 4 Monday of last week (3/9/2020).  Our users have been using it heavily from that time and have found issues with notes, again.

 

From one of my users:

3/12 - Received the error "The application has encountered an error and has been shut down.  Would you like to report the error?"  I was trying to copy & paste text into the History box. I also tried just basic typing in the box, which also didn’t work. Then, trying copy & pasting again, the error showed up.

 

3/15 - Act had to be closed again due to not being able to open a new History item. I didn’t get the same error message as the time Act was acting up on Thurs 3/12/20; rather, I just wasn’t able to open a History item (as in, nothing happened when I clicked the icon—not even a brief flash of the History item pop-up). I also couldn’t log text via the Task List; in that case, the task item window would pop up, but I could not type or paste anything into the body. The solution to this was just relaunching Act.

 

Has anyone else encountered this?

 

Thanks!

 

MacPhail

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Copper Contributor
Posts: 53
Country: USA

Re: V22 Issues

Just tried the functions you mentioned and I did not have those problems (thankfully!!)  I updated to Update 4 on Saturday (I waited a bit to see if people had issues).  Sorry I can't be of help!

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New Member
Posts: 3
Country: USA

Re: V22 Issues

I'm glad you're not experiencing these issues and I hope no one else does. 

 

I mainly wanted to see if anyone else is having these issues with update 4.

 

MacPhail

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Copper Contributor
Posts: 53
Country: USA

Re: V22 Issues

I will say I don't use a "shared database" since i am the only user.  Maybe that has some impact ?

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Copper Contributor
Posts: 15
Country: USA

Re: V22 Issues

I have been using ACT since 1987. After ACT made it s way to Sage, it started going down hill to the point I started dreading the updates, as they were always a nightmare. When ACT made its way to SwiftPage, I have been pleasantly surprised to the point, I was not dreading switching to Ver 22.1.

 

I must admit, I let my guard down and made the upgrade from Premium Ver 21.1 Update 4 to Version 22.1 Saturday.

 

Nothing went right. From the start there were a myriad of error messages and it was next impossible to get the Outlook plugin to work. When I finally managed to get it to work, I found a much different interface, one that did not take into account the need to attach emails by a Company Name field search rather than just the Contact Name field. For our purposes it is completely useless. We often receive emails from various businesses (different email addresses and different contacts). For some of those business we insert Unknown in the Contact Field. Figuring out how to attach sent emails (where we do not have the email added to the contact record) email field used for attachment search or incoming emails is next to impossible as we have hundreds of Contact Records with Unknown in the Contact Field.

 

I had spent much of Saturday and much of Sunday trying to get Version 22.1 to work. Fortunately I had created a back up of our database. However when I searched online for the Premium Version 21.1 download, I found the only way to access that download was via the email sent to me when I payed the first year subscription in 2019. The problem was that in preparing to reload Premium Version 21.1 with Update 4, I had already removed everything ACT from our computers.

 

My only saving grace was the Shadow Protect SPX backups of all the disks on our computers I had made previous to the upgrade to Ver 22.1. I was able to copy the Premium Version 21 folder act!_premium_v21_sp1x187 and copy it to both our computers so we could reload the software. However, that was not without a few issues given the Premium Version 21 had not been updated since we first installed it and Windows 10 had a few updates since. Late Sunday night I managed to get us ready to function for Monday with only a few minor ongoing issues.

 

This process took 32 hours of my weekend.

 

I will not and cannot upgrade again until you first fix the issues where Ver 22.1 does not see our .PAD as an object and we can search contact records via both the Contact Field and the Company Field to attach emails, etc.

 

Please get back to me and let me know both of these are going to be corrected and soon so I may take advantage of the very reason I switched from the stand alone Pro Desktop product to the subscription based Premium Desktop Product.

 

As I write this email, I am very worried that I may have to make the leap to Salesforce.Com. During the Sage period nightmare, I completely made the transition during a trial period, but at the last minute decided to hold off. So I know I can import our Contacts, Histories and Attachments to Salesforce.Com.

 

PLEASE GET THESE ISSUES CORRECTED AND GET BACK TO ME WITH A VERION 22.1 UPGRADE THAT IS VIABLE.

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Copper Contributor
Posts: 24
Country: United States

Re: V22 Issues

I too am having memory and object related errors with v22.1, making ACT useless unless i happen to catch a good start-up of the program. Since I am one of the few users in my agency of the application (since late 1980s), I have not gone the subscription route. I had also maintained a personal version for use on my home computer, but have decided upgrading to 22.1 may be waste of my time, as well as a loss of valuable data. I'm concerned enough that access to over 30 years of data and information may be lost...if it weren't for back-ups and paper copies. But, the back-ups don't do me much good if I can't get the program to run consistently. I don't have 32 hours of weekends to fix issues with a program, when I have a regular job to do that is not IT!

 

SwiftPage, please get this application fixed, and soon. I was hoping that I could at least get through my career with a stable application before I retire!

 

BTW, attaching a Word file which illustrates the issues and error messages.

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Copper Contributor
Posts: 6
Country: USA

Re: V22 Issues

The Errors seem to be on "Must Fill Fields" when I changed the fields to "Allow Blank" the errors did not happen. This is not good. Every time there is an Update there are always problems.