Community
Showing results for 
Search instead for 
Do you mean 
Reply

V19 and the Office 64-bit integration

Accepted Solution Solved
Nickel Super Contributor
Posts: 346
Country: USA
Accepted Solution

V19 and the Office 64-bit integration

I think something is happening with V19 Premium and the Office 64-bit  integration...

 

scenario...

Windows 10 64Bit

No UAC - No Firewall - No Antivirus

Office 2010 64Bit  SP2  Version 14.0.7177.5000

 

Best regards,

 

 

1.png

 

 

2.png

 

3.png

 

4.png

 

 

Juan Carlos Otero
juancarlostero@icloud.com

Accepted Solutions
Solution
Accepted by topic author juancarlosoterogarcia
‎01-17-2017 03:05 PM
Nickel Super Contributor
Posts: 346
Country: USA

Re: V19 and the Office 64-bit integration

1. Uninstall Act! And Office

2. I installed Office 2016 to 32 Bit - And then re-installed Act! Premium WEB

3. Open ACTDIAG and Delete or Reset the Act! preferences

4.  I opened Act! And Outlook - Right click - Run as administrator - both

5. I configured the integration between Act! And Outlook

 

Now everything works perfect - So did not work properly the integration of Act! Premium V19 with Office 64 Bit.

 

Best regards.

 

 

Juan Carlos Otero
juancarlostero@icloud.com

View solution in original post


All Replies
Employee
Posts: 37
Country: United_Kingdom

Re: V19 and the Office 64-bit integration

Hi Juan Carlos,

 

First, in Outlook, check File>Options>Add-ins.  Select 'Disabled Items' from the drop-down at the bottom of the window and click 'Go...'.  If the ACT! Outlook AddIn is listed there, highlight it and click 'enable' then 'close'.  Change the drop-down to 'COM Add-ins' and click 'Go...'.  Ensure the ACT! Outlook AddIn is checked and click 'OK'.

 

Restart Outlook and look for any notification about add-ins taking time load, and ensure 'always enable this add-in' is selected if prompted for the ACT! Outlook Add-in.

 

If you still get the same (or similar) error message, run Office Repairs from Control Panel.  Highlight Microsoft Office, right-click and and select 'Change'.  Then select 'Repair''.  Run Quick Repair and test, if the issue persists, run Full Office Repair and then test.

 

Thanks

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: V19 and the Office 64-bit integration

[ Edited ]

Hi Karl

 

A download update for V19 has gone on the download site but unable to find a reference of what it contains.

Employee
Posts: 37
Country: United_Kingdom

Re: V19 and the Office 64-bit integration

[ Edited ]

Please do not install this update until further notice.

 

Thanks

Nickel Super Contributor
Posts: 346
Country: USA

Re: V19 and the Office 64-bit integration

[ Edited ]

 Thanks KarlR, When I checked, the Add in is enabled...

 

Additionally... This happened on a server that does not have Office installed

 

Screen Shot 2017-01-12 at 12.14.58 PM.png

 

Screen Shot 2017-01-12 at 12.17.06 PM.png

Juan Carlos Otero
juancarlostero@icloud.com
Employee
Posts: 37
Country: United_Kingdom

Re: V19 and the Office 64-bit integration

Juan Carlos,

 

If the add-in is enabled, does the integration work or are you still having issues (apart from the error message on the server)?

 

Thanks

Nickel Super Contributor
Posts: 346
Country: USA

Re: V19 and the Office 64-bit integration

Hi, thanks for the follow up.

 

Not only work bad the integration... I also had undo the Act!-Outlook integration And disable the Act! addin in Outlook.

 

By now I continue to recommend to my potential customers of Act! V19 to continue installing Office 2010, 2013 or 2016  32Bit

 

 

Best regards,

 

 

Juan Carlos Otero
juancarlostero@icloud.com
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: V19 and the Office 64-bit integration

[ Edited ]

Just a comment that may or may not be relevant.

 

If you have ACT and Office 32 bit installed and want to move to office 64 bit -

 

Uninstall ACT

 

Uninstall Office

 

Re-boot

 

Install Office 64 bit

 

Install ACT V19

Solution
Accepted by topic author juancarlosoterogarcia
‎01-17-2017 03:05 PM
Nickel Super Contributor
Posts: 346
Country: USA

Re: V19 and the Office 64-bit integration

1. Uninstall Act! And Office

2. I installed Office 2016 to 32 Bit - And then re-installed Act! Premium WEB

3. Open ACTDIAG and Delete or Reset the Act! preferences

4.  I opened Act! And Outlook - Right click - Run as administrator - both

5. I configured the integration between Act! And Outlook

 

Now everything works perfect - So did not work properly the integration of Act! Premium V19 with Office 64 Bit.

 

Best regards.

 

 

Juan Carlos Otero
juancarlostero@icloud.com
Copper Contributor
Posts: 69
Country: Australia

Re: V19 and the Office 64-bit integration

I just upgraded to Act Pro v19 today and also upgraded Office 2016 Professional to the 64 bit version and I kept getting the same error that the original poster was having. I followed the instructions and uninstalled both Office and Act then reinstalled as per instructions but kept receiving the same error.

I uninstalled everything for a third time then installed Office then tried to install Act however I now get a error message saying that "The version of Act you are installing is already installed. This installation will stop." Act is not installed on my machine and I have deleted the folder on C Drive for Act and tried to install once again from the download but still the same error...