V19 and the Office 64-bit integration

[juancarlosoterogarc…]

I think something is happening with V19 Premium and the Office 64-bit  integration...

scenario...

Windows 10 64Bit

No UAC - No Firewall - No Antivirus

Office 2010 64Bit  SP2  Version 14.0.7177.5000

Best regards,

[juancarlosoterogarc… · Accepted solution]

1. Uninstall Act! And Office

2. I installed Office 2016 to 32 Bit - And then re-installed Act! Premium WEB

3. Open ACTDIAG and Delete or Reset the Act! preferences

4.  I opened Act! And Outlook - Right click - Run as administrator - both

5. I configured the integration between Act! And Outlook

Now everything works perfect - So did not work properly the integration of Act! Premium V19 with Office 64 Bit.

Best regards.

[KarlR]

Hi Juan Carlos,

First, in Outlook, check File>Options>Add-ins.  Select 'Disabled Items' from the drop-down at the bottom of the window and click 'Go...'.  If the ACT! Outlook AddIn is listed there, highlight it and click 'enable' then 'close'.  Change the drop-down to 'COM Add-ins' and click 'Go...'.  Ensure the ACT! Outlook AddIn is checked and click 'OK'.

Restart Outlook and look for any notification about add-ins taking time load, and ensure 'always enable this add-in' is selected if prompted for the ACT! Outlook Add-in.

If you still get the same (or similar) error message, run Office Repairs from Control Panel.  Highlight Microsoft Office, right-click and and select 'Change'.  Then select 'Repair''.  Run Quick Repair and test, if the issue persists, run Full Office Repair and then test.

Thanks

[ch1p]

Hi Karl

A download update for V19 has gone on the download site but unable to find a reference of what it contains.

[KarlR]

Please do not install this update until further notice.

Thanks

[juancarlosoterogarc…]

 Thanks KarlR, When I checked, the Add in is enabled...

Additionally... This happened on a server that does not have Office installed

[KarlR]

Juan Carlos,

If the add-in is enabled, does the integration work or are you still having issues (apart from the error message on the server)?

Thanks

[juancarlosoterogarc…]

Hi, thanks for the follow up.

Not only work bad the integration... I also had undo the Act!-Outlook integration And disable the Act! addin in Outlook.

By now I continue to recommend to my potential customers of Act! V19 to continue installing Office 2010, 2013 or 2016  32Bit

Best regards,

[ch1p]

Just a comment that may or may not be relevant.

If you have ACT and Office 32 bit installed and want to move to office 64 bit -

Uninstall ACT

Uninstall Office

Re-boot

Install Office 64 bit

Install ACT V19

[juancarlosoterogarc… · Accepted solution]

1. Uninstall Act! And Office

2. I installed Office 2016 to 32 Bit - And then re-installed Act! Premium WEB

3. Open ACTDIAG and Delete or Reset the Act! preferences

4.  I opened Act! And Outlook - Right click - Run as administrator - both

5. I configured the integration between Act! And Outlook

Now everything works perfect - So did not work properly the integration of Act! Premium V19 with Office 64 Bit.

Best regards.

[Sitt1965]

I just upgraded to Act Pro v19 today and also upgraded Office 2016 Professional to the 64 bit version and I kept getting the same error that the original poster was having. I followed the instructions and uninstalled both Office and Act then reinstalled as per instructions but kept receiving the same error.

I uninstalled everything for a third time then installed Office then tried to install Act however I now get a error message saying that "The version of Act you are installing is already installed. This installation will stop." Act is not installed on my machine and I have deleted the folder on C Drive for Act and tried to install once again from the download but still the same error...