03-13-2017 09:57 AM
Hi Juan Carlos,
For the first issue, do you have any database users with names longer than 20 characters or containing any special characters like periods or commas?
For the second issue, please try the solution in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/38282
03-13-2017 12:58 PM
Thanks, I do not have remote database names with periods or commas or names longer than 20 characters... In some database names I have used the underscore (Like: Juan_Otero)
IMPORTANT - I installed service pack 1 on the server and did not update the database schema - As in previous versions.... When I opened the database after installing SP1 ... Act! did not announce the update of the database.
03-14-2017 07:15 AM
and then... When I try to view the database in actdiag....
I think I need help from the support team directly to this server and remote users....