V19 Premium - Problems trying to sync

[juancarlosoterogarc…]

Act! Premium V19 WEB Server - Remote users can not synchronize their database with the server

[juancarlosoterogarc…]

This happened to me when I tried to do maintenance to the database

Monday 13 gentlemen, something is wrong 

[Gary W]

Hi Juan Carlos,

For the first issue, do you have any database users with names longer than 20 characters or containing any special characters like periods or commas?

For the second issue, please try the solution in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/38282

[juancarlosoterogarc…]

Thanks, I do not have remote database names with periods or commas or names longer than 20 characters...  In some database names I have used the underscore  (Like: Juan_Otero)

IMPORTANT - I installed service pack 1 on the server and did not update the database schema - As in previous versions.... When I opened the database after installing SP1 ... Act! did not announce the update of the database.

[ritakog]

Also, apostrophe has caused a problem for me in the past: O'Leary for instance.

[juancarlosoterogarc…]

News: When I tried to make a backup after INDEX the database I used the following

[juancarlosoterogarc…]

and then...  When I try to view the database in actdiag....

I think I need help from the support team directly to this server and remote users....

[Gary W]

Hi Juan Carlos,

I agree. A call to our support team to work on these issues might be more effective in this case.
Please let us know how you get on.