Community
Showing results for 
Search instead for 
Do you mean 
Reply
Accepted Solution

V19.2 E-mail setup Wizard not showing outlook system

Highlighted
New Member
Posts: 1
Country: USA

Re: V19.2 E-mail setup Wizard not showing outlook system

No luck here.   Used the method to downgrade Office (thus rolling back important security updates... SWEET!).  Installed latest ACT upgrades.  Now at least ACT is listing Outlook in the email setup.  Only problem is that ACT is not connecting any of my email history to the contacts AND contact sync just hangs.

 

... ACT continues its slide down the cliff and into the abyss of obsolescence.

Copper Super Contributor
Posts: 25
Country: USA

Re: V19.2 E-mail setup Wizard not showing outlook system

[ Edited ]

I have to throw my two cents in here as well, the KB article linked is not a "fix". It is, at best, a workaround.  Despite the requirements (https://www.act.com/products/system/v19/premium) for Act! Premium stating 

 

  • Microsoft Update Service must be current and running

And also stating that it "Works With"

  • Microsoft® Office 2010, 2013, and 2016 (Latest Service Packs Recommended)

In order to get ACT! working with my Office 2016 system, I am required to downgrade my version to one of the three listed: 16.0.4456, 16.0.4229 or 16.0.6868.  So which is it?  Must the updates be "current and running" with the Office 2016 "latest service packs" or do we follow the advice of the KB article?  Because to be perfectly frank, it seems like ACT! requires an unpatched system to work with Office, which makes me think that its entire integration piece is based on exploiting a security hole instead of actually integrating.  And that is a very scary thought.

 

 

For those of you out there following the steps in the KB article to cripple your Office 2016 installation, keep in mind that you are missing out on the following security patches (Taken from https://technet.microsoft.com/en-us/office/mt465751.aspx)

 

Current Channel June 13, 2017
Version 1705 (Build 8201.2102)
Outlook: Security updates

This channel release contains security updates covered in the following CVEs:

Skype for Business: Security updates

This channel release contains security updates covered in the following CVEs:

  • CVE-2017-0283: Windows Uniscribe Remote Code Execution Vulnerability
  • CVE-2017-8550: Skype for Business Remote Code Execution Vulnerability
Word: Security updates

This channel release contains security updates covered in the following CVEs:

  • CVE-2017-0292: Windows PDF Remote Code Execution Vulnerability 
  • CVE-2017-8509: Microsoft Office Remote Code Execution Vulnerability  
Office suite: Security updates

This channel release contains security updates covered in the following CVEs:

Current Channel June 7, 2017
Version 1705 (Build 8201.2075)
Current Channel June 1, 2017
Version 1704 (Build 8067.2157)
Current Channel May 18, 2017
Version 1704 (Build 8067.2115)
Current Channel May 9, 2017
Version 1703 (Build 7967.2161)
Skype for Business: Security updates

This channel release contains security updates covered in the following CVEs:

  • CVE-2017-0281: Microsoft Office Remote Code Execution Vulnerability
Word: Security updates

This channel release contains security updates covered in the following CVEs:

  • CVE-2017-0254: Microsoft Office Memory Corruption Vulnerability
  • CVE-2017-0281: Microsoft Office Remote Code Execution Vulnerability
Office suite: Security updates

This channel release contains security updates covered in the following CVEs:

  • CVE-2017-0261: Microsoft Office Remote Code Execution Vulnerability
  • CVE-2017-0262: Microsoft Office Remote Code Execution Vulnerability
  • CVE-2017-0281: Microsoft Office Remote Code Execution Vulnerability
Current Channel April 21, 2017
Version 1703 (Build 7967.2139)
Current Channel April 11, 2017
Version 1702 (Build 7870.2038)
Outlook: Security updates

This channel release contains security updates covered in the following CVEs:

  • CVE-2017-0106: Microsoft Outlook Remote Code Execution Vulnerability
  • CVE-2017-0204: Microsoft Office Security Feature Bypass Vulnerability
Office suite: Security updates

This channel release contains security updates covered in the following CVEs:

  • CVE-2017-0199: Microsoft Office/WordPad Remote Code Execution Vulnerability w/Windows API
Current Channel March 27, 2017
Version 1702 (Build 7870.2031)
Current Channel March 14, 2017
Version 1702 (Build 7870.2024)
Excel: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS17-014: Security Update for Microsoft Office (3217868)
Skype for Business: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS17-013: Security Update for Microsoft Graphics Component (4013075)
Word: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS17-014: Security Update for Microsoft Office (3217868)
Current Channel December 13, 2016
Version 1611 (Build 7571.2075)
Excel: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-148: Security Update for Microsoft Office (3204068)
Office suite: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-148: Security Update for Microsoft Office (3204068)
Current Channel December 6, 2016
Version 1611 (Build 7571.2072)
Current Channel November 10, 2016
Version 1610 (Build 7466.2038)
Current Channel November 8, 2016
Version 1609 (Build 7369.2055)
Excel: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-133: Security Update for Microsoft Office (3199168)
Office suite: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-133: Security Update for Microsoft Office (3199168)
Current Channel November 2, 2016
Version 1609 (Build 7369.2054)
Current Channel October 11, 2016
Version 1609 (Build 7369.2038)
Skype for Business: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-120: Security Update for Microsoft Graphics Component (3192884)
Word: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-121: Security Update for Microsoft Office (3194063)
Current Channel October 4, 2016
Version 1609 (Build 7369.2024)
Current Channel September 26, 2016
Version 1608 (Build 7341.2035)
Current Channel September 21, 2016
Version 1608 (Build 7341.2032)
Current Channel September 13, 2016
Version 1607 (Build 7167.2060)
Excel: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-107: Security Update for Microsoft Office (3185852)
Outlook: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-107: Security Update for Microsoft Office (3185852)
Visio: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-107: Security Update for Microsoft Office (3185852)
Office suite: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-107: Security Update for Microsoft Office (3185852)
Current Channel September 6, 2016
Version 1607 (Build 7167.2055)
Current Channel August 31, 2016
Version 1607 (Build 7167.2047)
Current Channel August 16, 2016
Version 1607 (Build 7167.2040)
Current Channel August 9, 2016
Version 1606 (Build 7070.2036)
OneNote: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-099: Security Update for Microsoft Office (3177451)
Outlook: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-099: Security Update for Microsoft Office (3177451)
Skype for Business: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-097: Security Update for Microsoft Graphics Component (3177393)
Word: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-099: Security Update for Microsoft Office (3177451)
Office suite: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-099: Security Update for Microsoft Office (3177451)
Current Channel July 26, 2016
Version 1606 (Build 7070.2033)
Current Channel July 20, 2016
Version 1606 (Build 7070.2028)
Current Channel July 12, 2016
Version 1606 (Build 7070.2026)
Excel: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-088: Security Update for Microsoft Office (3170008)
Outlook: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-088: Security Update for Microsoft Office (3170008)
Word: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-088: Security Update for Microsoft Office (3170008)
Current Channel July 5, 2016
Version 1606 (Build 7070.2022)
Current Channel June 30, 2016
Version 1605 (Build 6965.2063)
Current Channel June 14, 2016
Version 1605 (Build 6965.2058)
Visio: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-070: Security Update for Microsoft Office (3163610)
Word: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-070: Security Update for Microsoft Office (3163610)
Office suite: Security updates

This channel release contains security updates covered in the following security bulletins:

  • Microsoft Security Bulletin MS16-070: Security Update for Microsoft Office (3163610)
Current Channel June 6, 2016
Version 1605 (Build 6965.2053)
Current Channel May 23, 2016
Version 1604 (Build 6868.2067)
JM
Nickel Contributor
Posts: 584
Country: USA

Re: V19.2 E-mail setup Wizard not showing outlook system

Chris-in-seattle,

Had same problem the emails still not being recorded into History Tab. I called support told me what to do.  See below my JPG to help walk you through.

Open in Control Panel | Mail | Account Settings | Address Book. Delete the ACT book then do New to re-add it.

To help during ACT opening you get Address book locked Pop-up. I rebooted PC after above steps.  Opened ACT | Tools | Preferences | E-mail & Outlook Sync  | removed address book and re-added it.

Also in Outlook The ACT Add-in Ribbon to do things like manual attach emails to contact record, if missing, check in Word | Options | Add-Ins | Manage: select Disabled Items GO and see if need to Enable ACT.

 

Re-AddAddressBook.jpg

JM

Copper Contributor
Posts: 43
Country: USA

Re: V19.2 E-mail setup Wizard not showing outlook system

Did this last routine solve the problem?  It seems like a lot of work.

New Member
Posts: 1
Country: Australia

Re: V19.2 E-mail setup Wizard not showing outlook system

I am running act 19 pro and outlook 16 and when I go to set up the email with outlook, the box is empty and all I see is a small blue circle, ie not happening, can you assist

 

Thank you Geo c

Administrator
Posts: 4,024
Country: United_Kingdom

Re: V19.2 E-mail setup Wizard not showing outlook system

Hi Geo c,

This issue can be resolved by following the steps in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/38580
Copper Contributor
Posts: 27
Country: USA

Re: V19.2 E-mail setup Wizard not showing outlook system

Act has told me in past cases to just turn down the settings in MS UAE.  Upon objections, act tech support has tried to tell me, an information security professional, that it doesn't affect anything.

 

Your post is very appropriate & well written!