01-24-2017 08:27 AM - edited 01-24-2017 09:05 AM
When I pull up contacts and click on the contact I want the contact that opens is not the contact I clicked on.
No server...my private computer.
01-25-2017 07:37 AM
Please can you confirm what exact version of Act! you are running by clicking on Help > About Act!
This should display similar to Act! Premium Version 220.127.116.11, Update 3
Does this issue occur after you have done a lookup of specific contacts?
Does it happen after clicking on Lookup > All Contacts and clicking on a contact?
Does the issue occur on any other databases, i.e. the Demo database?
01-25-2017 08:11 AM
I am running Act! Premium (Web) Version: 18.104.22.168.
It occurs when I attempt to look up a contact. Once I do that I get a list, then when I try to click on the actual contact I was looking for it open a completely different contact.
Lookup = Contact
Contains = First couple letters of contact
Click on actual contact
Different contact open
I dont know how to access the demo database. If you could tell me how, I would be happy to test it.
01-25-2017 08:59 AM
01-25-2017 10:06 AM
01-25-2017 10:14 AM
Normally I use Chrome but when the issue started happening I checked IE, Firefox and Edge...all have the same problem. I made sure my Windows updates were all up to date and they were. I restarted my computer. The other problem that I am having is with being able to attached pdfs in the history section. I entered a note right before this issue with that one. It is across all browsers as well. I have an assistant who all she does is enter history and upload docs. She is now at a stand still because of this issue and has been since the upgrade. I will check out your article. Thanks for helping me. Much appreciated.
01-27-2017 06:48 AM
I changed the settings based on the article link and IE is now working but Chrome is not. I can get by with IE but I prefer to use Chrome. Do you know if there are any similar instructions for Chrome?
01-31-2017 06:08 AM - edited 01-31-2017 06:14 AM
I am not able to replicate this issue. I have a few additional quests for you that might help us troubleshoot this:
If it's different every lookup, is the contact that opens actually a contact from the lookup results, just not the one you clicked on? If so, is the contact physically near the selected contact in the lookup results?
In regards to recommended browser settings for Chrome, we recommend the general settings as described in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/38158