Community
Showing results for 
Search instead for 
Do you mean 
Reply

V18 to V19 Issue - Attaching Docs in History

New Member
Posts: 42
Country: USA

V18 to V19 Issue - Attaching Docs in History

[ Edited ]

When I tried to attach a document in history it will not attach.  If I have entered a different date from today’s date after the document attempts to attach and fails the date reverts back to today’s date.  Attaching documents in history is a large part of my usage of ACT.   Does anyone know how to resolve this issue.  New since update this weekend.

 

No server...my private computer.

Windows10

Administrator
Posts: 4,024
Country: United_Kingdom

Re: V18 to V19 Issue - Attaching Docs in History

Hi ksdc414,

 

How exactly are you attaching the file to history? Are you doing this by creating a new history record and attaching the file to this (using button 1), or are you attaching to the history tab directly (using button 2)?

 

Act!_2017-01-25_15-26-13.png

 

Do you get any error messages when trying to attaching the files?

Have you tried attaching a different kind of file?

New Member
Posts: 42
Country: USA

Re: V18 to V19 Issue - Attaching Docs in History

Hi Gary!

 

Just now saw your response.  Sorry for the delay.

 

I am clicking button 1.  When I do a box opens and then I enter the date, time then attempt to attach the doc.  When I do the doc does not attach and the date time changes back to the current date and time.  I do not get any error messages.  The only type of docs I am attaching are .pdfs.

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: V18 to V19 Issue - Attaching Docs in History

If you do not change the date and time does it allow the PDF to attach?

 

New Member
Posts: 42
Country: USA

Re: V18 to V19 Issue - Attaching Docs in History

It still does not attach even if I leave the date and time alone.

New Member
Posts: 42
Country: USA

Re: V18 to V19 Issue - Attaching Docs in History

It works in IE now but not Chrome.  Any suggestions for making it work in Chrome?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: V18 to V19 Issue - Attaching Docs in History

Hi ksdc414,

 

Apologies, I assumed you were using the Desktop software when you are in fact using the web interface.

 

I have tested this and can reproduce the issue. It seems there is a problem uploading file attachments to history records when using Chrome. I have reported this a defect. I'll update this thread when I have more information.

 

As a temporary workaround, I would suggest using the direct file attachment method (button 2 in the above screenshot) to attach files to the database, or using IE to attach files to histories.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: V18 to V19 Issue - Attaching Docs in History

This has now been logged as Defect D-05470.
New Member
Posts: 42
Country: USA

Re: V18 to V19 Issue - Attaching Docs in History

Thank you!