01-24-2017 08:25 AM - edited 01-24-2017 09:06 AM
When I tried to attach a document in history it will not attach. If I have entered a different date from today’s date after the document attempts to attach and fails the date reverts back to today’s date. Attaching documents in history is a large part of my usage of ACT. Does anyone know how to resolve this issue. New since update this weekend.
No server...my private computer.
01-25-2017 07:29 AM
How exactly are you attaching the file to history? Are you doing this by creating a new history record and attaching the file to this (using button 1), or are you attaching to the history tab directly (using button 2)?
Do you get any error messages when trying to attaching the files?
Have you tried attaching a different kind of file?
01-27-2017 06:20 AM
Just now saw your response. Sorry for the delay.
I am clicking button 1. When I do a box opens and then I enter the date, time then attempt to attach the doc. When I do the doc does not attach and the date time changes back to the current date and time. I do not get any error messages. The only type of docs I am attaching are .pdfs.
01-31-2017 05:41 AM
Apologies, I assumed you were using the Desktop software when you are in fact using the web interface.
I have tested this and can reproduce the issue. It seems there is a problem uploading file attachments to history records when using Chrome. I have reported this a defect. I'll update this thread when I have more information.
As a temporary workaround, I would suggest using the direct file attachment method (button 2 in the above screenshot) to attach files to the database, or using IE to attach files to histories.