Community
Showing results for 
Search instead for 
Do you mean 
Reply

User unable to see other users notes

New Member
Posts: 2
Country: USA

User unable to see other users notes

Using 2012 Premium I have two users who have the same security role, but one user is unable to see the other users notes. They are connected to the same database, and the user having the issues has "All users" selected in "Select Users" window under the notes tab. Any ideas on how to fix this, or why it's happening? Thanks!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: User unable to see other users notes

Hello BTC_itsupport,
Welcome to the Sage ACT! Online Community!

It is possible that the one user has set their Notes to 'Private'. Have them open up a note that cannot be seen and disable the 'Private' setting (bottom left corner).
Greg Martin
Sage
New Member
Posts: 2
Country: USA

Re: User unable to see other users notes

Greg,

 

The note was not marked as private, but today the User is not having an issue seeing notes. It's really weird, becuase I saw the issue myself that other day.

 

Thanks!

Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: User unable to see other users notes

It wasn't a filter on the history tab set to see that perticular user as I've had that happen before.