Community
Showing results for 
Search instead for 
Do you mean 
Reply

User entered 2 contacts - how to combine history into one

Accepted Solution Solved
Tuned Listener
Posts: 113
Country: USA
Accepted Solution

User entered 2 contacts - how to combine history into one

A user accidentally entered 2 contacts in the same db, which should actually only be 1 contact.  Is there a way to combine the history into one contact.  I didn't see any options to do this.

 

Thanks.


Accepted Solutions
Solution
Accepted by topic author sunnydd
‎09-25-2015 03:20 AM
Nickel Contributor
Posts: 220
Country: USA

Re: User entered 2 contacts - how to combine history into one

Is it two copies of the same contact?  You can perform a scan for duplicates under the tools menu and combine them.

 

If it isn't technically a duplicate contact (spelled different for same contact) go ahead and make one a duplicate and see the knowledgebase answer below.

 

 

Check out answer 14408 in the ACT Customer Support Knowledgebase.

 

Try this link http://fyad.org/uroc

 

 

 

 

Matt Pulsts
Your Intown Handyman
Atlanta, GA

View solution in original post


All Replies
Solution
Accepted by topic author sunnydd
‎09-25-2015 03:20 AM
Nickel Contributor
Posts: 220
Country: USA

Re: User entered 2 contacts - how to combine history into one

Is it two copies of the same contact?  You can perform a scan for duplicates under the tools menu and combine them.

 

If it isn't technically a duplicate contact (spelled different for same contact) go ahead and make one a duplicate and see the knowledgebase answer below.

 

 

Check out answer 14408 in the ACT Customer Support Knowledgebase.

 

Try this link http://fyad.org/uroc

 

 

 

 

Matt Pulsts
Your Intown Handyman
Atlanta, GA
Tuned Listener
Posts: 113
Country: USA

Re: User entered 2 contacts - how to combine history into one

Thanks! 

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: User entered 2 contacts - how to combine history into one

You can also open one contact, select all the History, press Ctrl-X

Go to the other contact, press ctrl-V

Then delete the first contact