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User claiming to have missing appointments

wsg
Copper Contributor
Posts: 16
Country: USA

User claiming to have missing appointments

When performing the calendar synch to Outlook a user is claiming that they were deleted on Sage but are showing up as blank appointments in Outlook.  Any ideas on how that would be possible? 

Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: User claiming to have missing appointments

I've seen that happen a few times with the Outlook sync ... not sure of the cause, but I stopped using it
wsg
Copper Contributor
Posts: 16
Country: USA

Re: User claiming to have missing appointments

Will Sage Act support help any on this? There are important appointments that are missing.
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: User claiming to have missing appointments

I doubt it ... in Australia, they don't support any of the Outlook connection stuff for free. Not sure about US.

The only way to get back the activities would be if you have a backup.

Personally, I recommend not using the Outlook/Google sync functions or Sage Connect at this time... they are not reliable, yet