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Use Act Reader to reset password, but the reset button is disabled

New Member
Posts: 6
Country: United States

Use Act Reader to reset password, but the reset button is disabled

I am using Act Premium 2010 with 15 users. I try to use Act Reader to reset password, but the reset button is disabled. I cannot reset password and I don't what is the default password either. I try to use Act reader to build a ODBC connection. Use Act Reader to reset password is one of steps in the instruction. 

Employee
Posts: 1,163
Country: USA

Re: Use Act Reader to reset password, but the reset button is disabled

[ Edited ]

I know this doesn't directly resolve your issues with the reader, but have you tried creating your ODBC connection via the OLEDB 2.0 reporting provider instead of the reader? If your goal is to extract data for reporting you'll find the provider superior to the reader.

 

Here you can find the white page documentation comparing the data access methods for act and on page 14 is a chart that compare the variety of methods.

 

Additionally, KB 14023 provides information on how to start the provider and link it to Excel, but the instruction should be somewhat similar if your using Crystal or Access.

Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 6
Country: United States

Re: Use Act Reader to reset password, but the reset button is disabled

Thanks for the response. I try to read Act data from PHP program.
New Member
Posts: 6
Country: United States

Re: Use Act Reader to reset password, but the reset button is disabled

What is the default password for ACTREADER? I don't have to reset password, but I need to know the default password at least.
On the next screen, do the following:
a. Select the "With SQL Server authentication using a login ID password and entered by the user."
b. In the Login ID box, type "ACTREADER."
c. In the Password box, type the password you previously set using the ACTReader utility. Click Next.

Copper Contributor
Posts: 14
Country: USA

Re: Use Act Reader to reset password, but the reset button is disabled

I have a similar problem as related in this thread. How can I get the password reset for ACT Reader?

Employee
Posts: 1,163
Country: USA

Re: Use Act Reader to reset password, but the reset button is disabled

[ Edited ]

Try KB 22989

 

Hope this helps.

 

 

[edit: corrected link]

Matthew Wood
Act! SDK Support
Community Moderator
Copper Contributor
Posts: 48
Country: USA

Re: Use Act Reader to reset password, but the reset button is disabled

I went to the KB posted by mwood and got a "connection forbidden".  Is there another KB article? I searched and I"m not seeing anything.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Use Act Reader to reset password, but the reset button is disabled

The link in MWood's post has been corrected. 

Greg Martin
Sage