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Uploading Foreign Language Characters in .csv or .xls

New Member
Posts: 3
Country: Israel

Uploading Foreign Language Characters in .csv or .xls

Hi!  

 

I am working with ACT Premium 2011 and now have clients in Russia.  I would like to upload excel sheets (either .csv or .xls) into ACT that have Russian language data.  Right now, when I try to do this, the fields that are in Russian characters come out only as ????? ????.  Does anyone know of a way I can get the actual Russian characters to upload?

 

Thank you!

Jen

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Uploading Foreign Language Characters in .csv or .xls

Just wondering ... can you type the characters into a field in ACT! manually?

How about if you export to CSV from Excel, then try to import that?
New Member
Posts: 3
Country: Israel

Re: Uploading Foreign Language Characters in .csv or .xls

Hi Mike,

 

Yes, I can enter the data manually into ACT, but exporting to .csv from .xls does not work.  Since we are dealing with hundreds of contacts, I need a way to upload them and not type them. 

 

I'll update if I find a way!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Uploading Foreign Language Characters in .csv or .xls

Were the characters ok in the CSV when exported?

Just trying to see where it breaks
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Uploading Foreign Language Characters in .csv or .xls

New Member
Posts: 3
Country: Israel

Re: Uploading Foreign Language Characters in .csv or .xls

There were some problems with the Russian in a .csv but that was solved by my colleague (not sure how).  About the Hebrew, we've never tried.  Until now, we have kept everything in English, so Russian is our first attempt at foreign characters.  

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Uploading Foreign Language Characters in .csv or .xls

So you have it working into ACT! as well?

Would appreciate know the fix if you can find out
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