Upgrade fails for Sage ACT! Premium (Web) 2013 to SP1.

[calman]

error: "An earlier version of Sage ACT! has been detected.  To install Sage ACT! Premium (Web) 2013, uninstall your previous version and start this installation again."

I have Sage ACT! Premium (Web) 2013 installed.

I attempted to upgrade with administrator privs via ACT! with no success.

I attempted to upgrade with the downloaded file from the download section (actpremweb2013sp1_ca_update) and I get this error.

I tried this upgrade on a fresh install without HotFixes and also with HotFix 2.

ideas or solutions?

thanks in advance.

[calman · Accepted solution]

thanks for the replies guys.

Bill - yes I had followed those guides trying to get the upgrade to work.

Solution:

I requested a download of the Sage ACT! Premium 2013  (access via web) with SP1 from Sage.  Worked like a charm.  

Although the upgrade process is buggered when trying to apply SP1 to a prior install, I'm now up and running with this all-in-one full install.

[GLComputing]

Did you uninstall the installed version first?

[calman]

yes I did by using windows control panel and tried again, same error.

I then also followed one of the threads here to manually remove (although it was a 2012 reference) and cleaned up some of the files/dirs/registry and then tried again with no luck.

[dshaw111]

You should try Advanced System Care http://www.iobit.com/advancedsystemcareper.php

It has a brilliant Uninstaller which has the option to remove all Registry traces.

[FILLSTAFF]

Reference KB Article - Upgrading to ACT!2013

http://kb.swiftpage.com/app/answers/detail/a_id/30313/kw/upgrade%20to%202013 

More options reference

http://kb.swiftpage.com/app/answers/list/kw/upgrade%20to%202013/search/1 

Good luck - cheers - FSBill

[calman · Accepted solution]

thanks for the replies guys.

Bill - yes I had followed those guides trying to get the upgrade to work.

Solution:

I requested a download of the Sage ACT! Premium 2013  (access via web) with SP1 from Sage.  Worked like a charm.  

Although the upgrade process is buggered when trying to apply SP1 to a prior install, I'm now up and running with this all-in-one full install.