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Updated to MS Office 2016 now can't open database

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New Member
Posts: 6
Country: USA

Re: Updated to MS Office 2016 now can't open database

Here is a snapshot of the SUSPECT database? What can I do to fix that?

 

image.png

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Nickel Super Contributor
Posts: 480
Country: United_Kingdom

Re: Updated to MS Office 2016 now can't open database

As mentioned on an erlier post you will need to follow  https://help.act.com/hc/en-us/articles/360024259034  to fix the database.

 

1)  re-boot you machine as I have seen that after windows updates have been applied this problem happens and then a re-boot fixes it.

2) if it's still the same download SQL Management Studio Express from https://www.microsoft.com/en-gb/download/details.aspx?id=42299 by clicking the download button and then scrolling to the bottom and select the 64bit versionSQL.JPG

 

3) install it and then open Microsoft SQL Server Management Studio and follow the steps in the KB article 360024259034 from above hyperlink to run the query.

 

 

 

 

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Nickel Contributor
Posts: 290
Country: Canada

Re: Updated to MS Office 2016 now can't open database

Not sure if you have done this already, but could you post a screenshot of your main Actdiag screen (i.e. the one with Server Edition and Server Version on it).

 

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New Member
Posts: 6
Country: USA

Re: Updated to MS Office 2016 now can't open database

Ran out of options and Act support resolved my problems.  

Thanks for all of the assistance folks, greatly appreciated!

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Nickel Contributor
Posts: 290
Country: Canada

Re: Updated to MS Office 2016 now can't open database

Looks as though you are a long-time Act! user.

Make sure that your version of SQL Server has been updated.