12-19-2018 06:30 AM
I updated the company layout on the web, (removing/adding fields)
After synchronizing my remote databases, the change do not appear.
Is there a different method to do synchronize layouts?
12-19-2018 09:51 AM
12-19-2018 12:35 PM
I am using the Premium cloud. I have two remote databases and the web.
A couple of specific items are.
1. Changed the Companies ID/Status field so that more than 1 selection can be made. Now the web client allows more than one selection but the remote database does not. I tried to remove and re-add the field on the Companies layout but still have no option for the multiple selection.
2. When making changes on the companies layout and synchronize both remotes. In most cases the changes do not show up on the other two.
Is there a place that includes the correct procedure for adding and updating fields/layouts and synchronizing the changes so all three (web, and 2 remotes) show the same thing?
Oh and I tried tech support. After waiting 45 minutes on hold I got someone who barely spoke English and did not know the product. I was walking her through the menu items.
12-19-2018 02:04 PM
Try changing the layout to a different one then back (on both web and local) and see if the names still match.
Customer Success & Support Team
12-19-2018 03:14 PM
Above is a pic of the remote and web version of the same screen.
The web version is configured to allow multiple selections and has the checkboxes next to the selections.
This does not match on the remote database after sync.
I tried your suggestion earlier and after with no luck.
I even tried to delete the field from the form on the remote database and re-insert it with no luck.