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Update to ACT Prem 12.1.181.0 Hotfix1

Copper Contributor
Posts: 56
Country: Netherlands

Update to ACT Prem 12.1.181.0 Hotfix1

Trying   today July 1st, 2010 as Administator to update from ACT 2010 Prem 12.0.409.0 to 12.1.181.0

It is downloading stops around 88.137 whereas it should end at somewhere 88.190KB. Then it is "updating" and

then I got finally message :

 

***This patch cannot be applied to a non-compatible regional version of ACT**

 

Very strange,because the other computer here did it right and I have just the same UK /Europe version installed

on BOTH computers. Also same languages (English) on Windows 7.

What is wrong?

William

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Update to ACT Prem 12.1.181.0 Hotfix1

William.
Were you doing the update via Help/ACT! Update, or did you download the update separately then manually run it?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 8
Country: Canada

Re: Update to ACT Prem 12.1.181.0 Hotfix1

I am having the same problem. Installing from Help/updates does not find the update. I'm doing a manual update for the region "Canada" and get the same dialogue box saying "this patch cannot be applied to a non compatible regional version of sage act". Doesn't make sense at all.

 

Updating from Act 14.1.108.0

 

Please advise how to work around this. I really would like to install the mobile update.

 

Thanks,

 

Jason

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Update to ACT Prem 12.1.181.0 Hotfix1

Jason,
Which version of Sage ACT! 2012 are you attempting to update? SP2 is only for Sage ACT! Premium 2012 (access via web).
Greg Martin
Sage
New Member
Posts: 8
Country: Canada

Re: Update to ACT Prem 12.1.181.0 Hotfix1

Hi Greg, 

 

This is directly copied and pasted from help/about:

Sage ACT! Premium (Web) 2012 Version 14.1.108.0
English (Canada)

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Update to ACT Prem 12.1.181.0 Hotfix1

You certainly have the correct version to update, my thought would be that the installer information is corrupted. You may want to try uninstalling Sage ACT! premium (web) and reinstalling it > then attempt to update.
Greg Martin
Sage
New Member
Posts: 8
Country: Canada

Re: Update to ACT Prem 12.1.181.0 Hotfix1

I eventually got it to work. I was updating with the wrong update file. Can't remember the details, but I think it was a difference between hotfixes or service packs.

 

Thanks

 

Jason

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Update to ACT Prem 12.1.181.0 Hotfix1

Ah... good deal, glad to hear it is resolved. Thanks for the update!
Greg Martin
Sage