08-09-2008 08:15 PM
08-11-2008 07:30 AM - edited 08-11-2008 07:31 AM
10.0.3 will uninstall if coming from 10.0 and 10.0.1. I do not know the details on why reinstalling a full build will resolve some of the issues encountered during the update. But not everyone is having these issues with updating to 10.0.3. Maybe in these cases, some of the files weren't removed or update properly and reinstalling the full build corrects it.
kbender and mdezrin, check your private messages.
08-12-2008 08:32 AM
To remove 10.0.3 and go back to my CD vs I will:
1. back of the database
2. back of personal? It gives this option in ACT
3 Delete the current vs of ACT?
4. Instal the old version ~ will I need my product information ex. key to load it again?
I just do not want to lose data and nor do I want my team down because I did something wrong or was not prepaired.
08-12-2008 08:50 AM
Yes, you're on the right track. Personal files are custom dictionary entries, internet links, etc... To remove 10.0.3, use the ACT! uninstaller from this KB - How to Use the ACT! Uninstaller.exe file. You'll need to register the product again, so it'll require the serial number.
08-12-2008 08:54 AM
I'm not sure, but I think you'll also need to revert to a backup from the old version.
10.02 and 10.03 changed the database schema
BTW: why do you want to go back? 10.02 is definately better than the previous builds. I didn't try 10.03 as I've been on the ACT! 2009 (11.0) beta
08-12-2008 08:59 AM
What if I do not have the seriel numbers anymore? I am will look at home and work. For heavensakes my CD was in my cell phone box. UGH.
If you can't find it, maybe try the Customer Service guys http://www.act.com/support/customerservice/index.cfm
08-20-2008 10:06 AM
08-20-2008 10:34 AM
There a no known issues reported of 10.0.3 update causing disconnects when attaching documents or new notes in ACT! for Web. Please call into support so one of our support agents can further diagnosis the issue.
ACT! for Web beta testing is over and the release is in its final stages of internal testing. ACT! for Web 2009 will be released to the public in the near future.
08-20-2008 10:40 AM