08-08-2008 09:35 AM
I uninstalled ACT! completely after I downloaded 10.0.3 and it messed everything up. Then I reinstalled my original version of ACT 10.0 WITHOUT the update. It fixed all my problems and I was able to reopen my database with everything intact. I will NOT be installing the ACT! 10.0.3 update until I know with certainty that they have fixed everything. It's a mess. After i installed it, here are the problems I encountered:
1) Error messages upon launching Outlook
2) ACT! wouldn't open AT ALL
3) In Microsoft Word 2007 (Windows Vista) - my CTRL key didn't work and I couldn't pull up a PRINT dialog box whether trying to use keyboard commands or the PRINT icons. I had to convert to a PDF to print my MS Word docs.
These were only the things I found out about before I decided to uninstall/reinstall. I would love if someone from SAGE will keep me informed when they have fixed the update. DLUNCEFORD sent me a link to the update, and I don't know if he was just completely ignoring my issue or if he didn't get the whole thread. But I have no plans to add the update until things are resolved.
08-08-2008 10:50 AM
08-08-2008 10:53 AM
08-08-2008 11:30 AM - edited 08-08-2008 11:30 AM
Your issues weren't ignored. There were couple issues users were encountering with just applying the update and reinstalling a full 10.0.3 download would fix the issues. Thats why I suggested doing the full 10.0.3 download.
10.0.3 hotfix only addressed one issue thats documented in the PDF attached in the following knowledgebase article.
08-08-2008 04:19 PM