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Update or Replace certain fields by Import -Matching via email address - Though mutiple entries for a singel email address

Skilled Commentator
Posts: 71
Country: United Kingdom

Update or Replace certain fields by Import -Matching via email address - Though mutiple entries for a singel email address

Hi

 

If I have 10 contacts;

 

and say I have

 

1) joe@acme.com

 

2) joe@acme.com

 

3) joe@acme.com

 

and the other 7 contacts are unique.

 

I have an 8 line CSV that contains the 7 unique contacts and also a single line for joe@acme.com (

 

The CSV contains a field that I want to Update – Lets call it Phone-Number

So far – It appears the update is ignoring the 2nd and 3rd instance of Joe

Is this correct – as I really want all instances of all ‘duplicate’ emails to be updated.

 

I have tried turning ‘duplicate match’ off/on – and when it was on, I matched only on email address

I suppose my difficulty is the ‘import’ function is just not explained that well (along with the terminology)

Happy to shed some more light on what I am trying to do.

 

ALso - I am not trying to match on first or last name, purely on email

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Update or Replace certain fields by Import -Matching via email address - Though mutiple entries for a singel email address

There is no option to do that in ACT! ... you can do it with one of the Import addons. I use itImport:
http://www.glcomputing.com.au/main/57/1