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Update of ACT caused error message and no longer have connection with Outlook

Tuned Listener
Posts: 10
Country: New Zealand

Update of ACT caused error message and no longer have connection with Outlook

[ Edited ]

Hi all.  

This morning I got a message that there was an update for my ACT Premium 2012 Version 14.1.108.0 (not sure if that is the new number after the update).

Since I did the update I no longer have any connection between ACT and Outlook.  I get an error message 

 

The type initializer for 'Act.Outlook.Sync.Common.OutlookSyncHelper' threw an exception.

 

I have followed through on a couple of KB articles and have downloaded and applied a AUpreference206.xml which didn't help

I have re-installed my backup, but it tells me that I have a new version now and it needs to update my database

 

When I open Outolook I get this message

 

The ACT! Address Book service is not propertly configured, or the configured database xxx.pad is locked.  Do you want to configure it now?  I have tried but it won't let me put in the details, says it's already in use.

 

I get a red cross on the Tools, Preferences, Email & OUtlook Sync box... and when I try to change the database it tells me that it is already assignmed.

 

I use MS Office 2010 Home and Business 2010

 

Please help me as I can't live without this connection

 

Shirley

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Update of ACT caused error message and no longer have connection with Outlook

Hello Shirley,
See if this Knowledgebase article helps resolve the issue:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2881...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 10
Country: New Zealand

Re: Update of ACT caused error message and no longer have connection with Outlook

Thanks tried that one, but  when I typed in the regsvr32 adchronopher.dll it said I had another error.

 

It is sort of working, but not 100% anymore, hopefully I can continue my days work.

 

 

ACT.PNG

 

Tuned Listener
Posts: 10
Country: New Zealand

Re: Update of ACT caused error message and no longer have connection with Outlook

I've just realised that I have lost all the icon's on Outlook where I can attach my emails to the database - how do I get them back?

 

Tuned Listener
Posts: 10
Country: New Zealand

Re: Update of ACT caused error message and no longer have connection with Outlook

This is the other screen shot that I get - I believe they are all linked to why I can't intergrate my ACT! and Outlook anymore with no Icons on Outlook.

 

ACT 1.PNG