Update for ACT Premium 2013 WILL NOT DOWNLOAD

[RGrayson17]

I am the main admin for ACT and also an admin on our company's network. I have tried several times to download the recent update and it keeps giving me the error message "You do not have permission to download the updates. You must be a Windows Administrator".

I am a Windows Administrator. Our IT man also logged in with the main company's admin profile and still was not able to download the update. He received the same message as above.

Any ideas? Suggestions?

[gmartin · Accepted solution]

Two options:

- To update through the program, you are being blocked by Windows UAC.  You can get around this by running Sage ACT! 'as administrator'.  To do this: close Sage ACT! > right click Sage ACT! icon > select 'Run as administrator' > attempt download/update.

- Manually download update (allows for better control if applying across mutliple computers).  See the following article for instructions: KB Article 32103

[gmartin · Accepted solution]

Two options:

- To update through the program, you are being blocked by Windows UAC.  You can get around this by running Sage ACT! 'as administrator'.  To do this: close Sage ACT! > right click Sage ACT! icon > select 'Run as administrator' > attempt download/update.

- Manually download update (allows for better control if applying across mutliple computers).  See the following article for instructions: KB Article 32103

[RGrayson17]

Thanks so much! Got it to finally update!