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Update failed to apply - Act! Premium V20.1 Web

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Nickel Elite Contributor
Posts: 619
Country: USA

Update failed to apply - Act! Premium V20.1 Web

This happened to me when I installed Update 7 for My Act! Premium WEB V20.1

Windows 10 PRO 64 Bit - With all Local Administrator permissions

 

1.jpg

 

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FIRMA.jpg

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
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Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: Update failed to apply - Act! Premium V20.1 Web

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Nickel Elite Contributor
Posts: 619
Country: USA

Re: Update failed to apply - Act! Premium V20.1 Web

Hello Mike,

 

Not really, that was in Update 6

 

something similar happened when I installed the Update 6

 

I just wanted to report it, but thanks

 

 

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
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Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: Update failed to apply - Act! Premium V20.1 Web

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Nickel Elite Contributor
Posts: 619
Country: USA

Re: Update failed to apply - Act! Premium V20.1 Web

What I mean by that image (in the order of each image) is that although the error message is generated, Update 7 is supposedly installed

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
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Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: Update failed to apply - Act! Premium V20.1 Web

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Silver Contributor
Posts: 2,007
Country: United_Kingdom

Re: Update failed to apply - Act! Premium V20.1 Web

This is a known bug and is annoying. Only happening on some machines and seems to be something to do with user rights. Some clients keep getting nagged to update even though the patch has been applied.

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Copper Contributor
Posts: 28
Country: USA

Re: Update failed to apply - Act! Premium V20.1 Web

I am having the exact same issue... any way to resolve so we do not keep getting the popup to update??when Act is already updated to update 7. 

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Silver Contributor
Posts: 2,007
Country: United_Kingdom

Re: Update failed to apply - Act! Premium V20.1 Web

We also have issues where the ACT 7 update runs but ACT still says Update 6.

 

Update 7 has been out a while now and these 2 issues need resolving as the number of people affected is considerable.