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Update Contact Layout on master and not updating the remote DB

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Copper Contributor
Posts: 120
Country: USA
Accepted Solution

Update Contact Layout on master and not updating the remote DB

I added and removed fileds on the master DB hosted on a 3rd party server. When I sync the layout is not updated on the remote DB. How do I fix this? 

 

If I try to update the layout on the remote DB I do not have the options to define fields so I am only able to make changes in the web-interface.


Accepted Solutions
Solution
Accepted by topic author topaz99
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 531
Country: USA

Re: Update Contact Layout on master and not updating the remote DB

You can try the following:

1. Define the fields via the web interface

2. Do a sync with your remote database

3. Modify the layout via the remote dataabase (you will be able to add the new fields to your layout once the sync is complete)

4. Do another sync to verify the layout changes synced to the web interface.

Michael Kadlub
Act! Support Manager
Keystroke Quality Computing Inc.
800-857-0558, x.310
MichaelK@kqc.ca
www.keystroke.ca

View solution in original post


All Replies
Solution
Accepted by topic author topaz99
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 531
Country: USA

Re: Update Contact Layout on master and not updating the remote DB

You can try the following:

1. Define the fields via the web interface

2. Do a sync with your remote database

3. Modify the layout via the remote dataabase (you will be able to add the new fields to your layout once the sync is complete)

4. Do another sync to verify the layout changes synced to the web interface.

Michael Kadlub
Act! Support Manager
Keystroke Quality Computing Inc.
800-857-0558, x.310
MichaelK@kqc.ca
www.keystroke.ca
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Update Contact Layout on master and not updating the remote DB

If nothing else works save the layout with a new name. The new layout should then sync.

Copper Contributor
Posts: 120
Country: USA

Re: Update Contact Layout on master and not updating the remote DB

this solution worked, thanks!

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Update Contact Layout on master and not updating the remote DB

Glad to help - thanks for feedback