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Unrecognized GUID Format - KB 30555 - batch file not working

Bronze Contributor
Posts: 930
Country: USA

Unrecognized GUID Format - KB 30555 - batch file not working

We just upgraded a customer to 2013 Premium, now they're getting this error when running reports, went to KB 30555, downloaded 30555.bat, ran it and get the following error:

The SELECT permission was denied on the object 'act_active_database',  database 'master', schema 'dbo' 

Then we get the expected Prompt of "Type in your database name fromt he list above and press ENTER"

I type in the name, even though it returned no list, and get this error:

The server principal "Adminstrator" is not able to access the database "YADDA" under the current security context, Press any key to continue.

Help, please

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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Unrecognized GUID Format - KB 30555 - batch file not working

Kevin,
This sounds like a permissions issue. Make sure the user is logged into the server with full Admin rights, and if on Server 2008, run the file by right-clicking and selecting "Run As Administrator". If that fails, then create a new local Admin user on the server.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Bronze Contributor
Posts: 930
Country: USA

Re: Unrecognized GUID Format - KB 30555 - batch file not working

Thanks Greig, will try your two suggestions next and report back.

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Copper Super Contributor
Posts: 219
Country: USA

Re: Unrecognized GUID Format - KB 30555 - batch file not working

Windows XP Machine acting as server; 3 XP machines using ACT Premium 2013.

 

We are getting this error when we apply 30555 batch file:

Msg18456, Level14, State1, Server ACTSERVER\ACT7, Line1

Login failed for user “ACTSERVER\user

 

We try kb 33620, but it does not help. Sql express 2008 R2 is installed.

 

Support [case # 8010011429] recommended creating a new admin account on the server machine, but client's corp prefers not to do that b/c the login has full rights on the server. Any suggestions?

 

Thanks & have a nice weekend!

Cindy Gavelek, M.Ed., ACC
Confluence
cgavelek@confluencecorp.com