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Unlinked Contact after merging duplicates

New Member
Posts: 2
Country: USA

Unlinked Contact after merging duplicates

Hi All,

 

 

I am going through our database and merging duplicates, and then deleting the unnecessary record. After doing this, the target contacts are sometimes being unlinked from the company.. Even though i make sure to merge TO the linked contact, and the company name is spelled correctly. It is fixed easily by clicking on the company name and hitting OK, this links it to the company record again. But is there a way to prevent this from happening?

 

Thank you in advance.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unlinked Contact after merging duplicates

Hi nagel23,

I'm not currently able to replicate this issue. I've tested this by creating some duplicates, then merging a contact with an unlinked company to a linked company of the same name, and the end result is a linked company.

Are you able to replicate this issue on-demand?
Some more detail about the contacts that you experience this issue with would be useful to aid in further testing.