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Unable to sync, keep getting message that sync timed out

Tuned Listener
Posts: 11
Country: United States

Unable to sync, keep getting message that sync timed out

I have not been able to sync since June 1, it is not July 16 and I let the sync run but I keep getting a time out message. I have run the ACT Diagnostics tool to repair database, schema, re-index and I still am getting timed out error message. The data I am trying to sync is critical and nees to be on the server.

 

If anyone has a idea please let me know. Thanks

 

kclauson@webqa.net 

Tuned Listener
Posts: 11
Country: United States

Re: Unable to sync, keep getting message that sync timed out

Oh btw, I have version

 

ACT! by Sage Premium 2009 (11.0) Version 11.0.0.367

 

Thanks 

Tuned Listener
Posts: 11
Country: United States

Re: Unable to sync, keep getting message that sync timed out

 I also have attached a screenshot of my error

 

 

Sync Image Error 

Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: Unable to sync, keep getting message that sync timed out

it might be worth looking at knowledge base Answer ID 23416 and 23526. As you may need to change the setting on the Act.Framework.Synchronization.Service.exe.config file. It has worked for me with similar problems.
Tuned Listener
Posts: 11
Country: United States

Re: Unable to sync, keep getting message that sync timed out

Thank you for the help, but I called ACT last week for help.

 

What happens is after 30 days the database expires.

 

What I did was I created a remote database from the live server where everyone syncs.

 

Then I put that remote database on the computer that had sync issues. I was able to sync the remote database that I created.

 

Now the next step was to login to the database that could not sync. 

 

Then I exported their database to the database that I was able to sync.

 

Now they login to the new database that can sync which has all of the exported data from the broken database and they sync that info.