10-17-2011 03:47 AM
I'm doing a server migration and I have installed ACT! Premium 2008 ST Ed. with the Network Sync Service, I have restored the main database from a backup in the previous server, I have generated a remote database and is properly installed in my laptop.
I think I have made all the configuration fine, I have tried to compare with the previous server but is impossible due to several errors that are happening with it (that's the reason for the migration).
The fact is in the previous server we had configured the network sync, although the clients connect with the server through internet cause they are not in the same LAN, and it was working fine.
Now when I try to sync from the remote database appears a message saying ACT is unable to connect to the sync server and I have to check if accept incoming sync is enabled on the main database and the network sync service is running.
The service is running, the database is added in the network sync windows and the port 65100 is opened in the firewall but when I check accept incoming syncs in the main database appears an error message saying this: "Could not start sync server. ACT! has encountered an error, please check that the sync server port is able to listen for incoming connections. Contact your administrator for assistance".
I have checked the ACT and the network services has the same version number except for the hotfix 1 that is installed in ACT and not for network sync service (I ignore if exists).
Thanks to all,
10-17-2011 04:07 AM
Alvaro, there are a couple of things to check first.
1. Can you telnet to the port? Go to another computer and type in cmd at the start/run window. Then type in the following: telnet (the IP address for the server) 65100. If the port is accessible, it will display a blank screen with a blinking cursor.
2. Check the Windows firewall setting. Sometimes you can set the exclusions for Sage ACT! (http://tinyurl.com/3q2p5sm), but sometimes the Windows firewall must be turned off.
3. Make sure the correct IP address is showing on the remote database (Tools/Synchronization Panel/Manage Database Connections).
Hope that helps, Brenda
10-17-2011 04:42 AM
10-17-2011 04:43 AM
Thanks for your answer.
Telnet gives me an error in connection so I suppose the port is not listening but I have added all the entries in the firewall that appears in the link you posted me.
How can I open the port to be listening?
10-17-2011 05:08 AM
You might check that you can ping the machine ... to be sure it's only the port.
You should also try disabling the firewall and trying again ... if that works, then see this ACT! Knowledge Base article -
10-17-2011 06:08 AM
Ping works, but Telnet still fails with firewall disabled?
From inside the LAN also? If Telnet works inside then the router of forwarding to the wrong machine
If same inside LAN, then try the Netstat test on the server as per this ACT! Knowledge Base article -
10-17-2011 06:51 AM
Ping works, telnet is still failing with firewall disabled.
From inside the LAN telnet connects and the netstat -a command returns the port 65100 listening.
About port fowarding, my server is in a datacenter so I can not manage the router which connects it with the internet. I'm going to ask for support to do the redirection.
It could be other solution if it's not the port forwarding?
10-17-2011 07:07 AM
10-17-2011 07:08 AM