Community
Showing results for 
Search instead for 
Do you mean 
Reply

Unable to switch Opportunity Layouts

New Member
Posts: 17
Country: USA

Unable to switch Opportunity Layouts

In an effort to ensure everyone is using the correct Opportunity Layout, I deleted one customer layout in addition to the 800x600 layout we never use on the server.  I kept the 1024x768 layout along with the current custom layout we're using.  Now when I go to Opportunities, it only opens up the 1024x768 layout and does not give me the drop down option on the toolbar to switch to our custom layout.   The option for "Previous Layout" is also greyed out under the "View" menu.  The custom layout is still there...I can see it and access it by going to Design Layouts, but it won't open from there in the normal view.  Can anyone help me get switched back to our custom layout?  We're currently using Act Premium via Web v. 16.0.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to switch Opportunity Layouts

[ Edited ]

Hi Amanda,

 

Does the layout file appear in the database layouts directory?

i.e. ACT Data\Databases\DBname-database files\Layouts\Layoutname.oly

New Member
Posts: 17
Country: USA

Re: Unable to switch Opportunity Layouts

I actually just figured out what I was doing wrong...I just needed to click within the opportunity itself and the layout came right up.  It was a "duh" kind of moment.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to switch Opportunity Layouts

You can't avoid them sometimes!

Glad to hear it's working now.