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Unable to set Email to Outlook

Tuned Listener
Posts: 12
Country: Australia

Unable to set Email to Outlook


We are running ACT! Premium 2011 on SBS 2008 R2 Terminal Server with 5 users. We also have Office 2010 installed.

One of our users is unable to set up Email to use Outlook, when we start the Email setup wizard there is no Outlook option. All other users have set this up without a problem.

Any ideas?

Thanks in advance,


Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to set Email to Outlook

One of the common causes for this is that Outlook is installed in 64-bit mode.  ACT! will not interface with Office 2010 64-bit, Office must be installed in 32-bit mode.  Also, was ACT! installed before or after Office?  ACT! must be installed after Office to implement it's add-ins.


Here is an article with other steps to help resolve this issue: KB Article 14425

Greg Martin