10-05-2018 01:19 PM
I am running Act Premium (access via web) v. 20.1 but the program will not open. I cannot access anything to do with Act so I uninstalled and reinstalled it, but have the same issue. This is happening on a remote database and is the only one having the issue. I have attached the error message. Please help!
10-05-2018 08:58 PM
Question, which is the Act! version ..?
When you say you use Act! Web, it means that the problem is in the Act! Web server..?
which is the Windows version on that Web server ..?
Anyway, keep this article in mind
DO NOT FORGET TO BACKUP YOUR DATABASE DAILY - and place a copy of that ZIP file in a USB memory or external disk for more security in case your computer or server's hard drive is damaged
10-08-2018 04:27 AM
We're on 20.1. It looks like that article is only for v17.2 and older. The computer having the issue where the remote database resides is running Windows 7 Pro. The server itself is running Windows Server 2008 R2 Enterprise.
10-10-2018 04:19 PM
The attached error doesn't help much, but we can probably work you out. Can you check your event viewer for additional information? This actually looks like a .net error to me, but I'd like to see if there's more data beyond the appcrash error.
We could try deleting your preferences, as that would tell us if the product will open at all, or if it is crashing when attempting to access a database.