Unable to logon to Web Version for One User ONLY (Desktop version works)

[actuser78]

Desktop version logon works fine for all users.

Web version (logon) works fine for all users (except ONE).

This one user works fine with the desktop version.

What Am I missing? We are at Act! Premium 20.1

Thanks!

Act Admin

[actuser78 · Accepted solution]

We were able to resolve this issue (once we synced the changes with the server).  

[actuser78 · Accepted solution]

We were able to resolve this issue (once we synced the changes with the server).