Community
Showing results for 
Search instead for 
Do you mean 
Reply

Unable to find "My Record" after opening database

New Member
Posts: 2
Country: USA

Unable to find "My Record" after opening database

I can see my own Contact Record when I start the database. As I move around, and then search for my record again (using all means: first name, last name, date of birth, etc), the system cannot find it. 

 

It is there if I close and re-open the database.  Any suggestions?

 

Version: ACT! Premium 20.1.120, update 3,  shared database, on Windows 10

Nickel Contributor
Posts: 275
Country: United_Kingdom

Re: Unable to find "My Record" after opening database

In act go to the menu Lookup -> My Record this will take you to the contact record associated with your logon, if the details are incorrect then update them so they are correct.

New Member
Posts: 2
Country: USA

Re: Unable to find "My Record" after opening database

thanks; yes, I can find it that way.  But if I search All Contacts by my first name, or my last name, it does not come up.  I checked the Contact Name fields and it has the correct First Name and correct Last name, without any errors. Very strange.  I also did a repair of the Database thinking it might be corrupted, but no difference.