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Unable to edit layouts. URGENT.

New Member
Posts: 14
Country: USA

Unable to edit layouts. URGENT.

I have a Dell Vostro 200 with Intel Core 2 Duo @ 2.20Ghz w/ 3Gb of RAM; Windows XP Professional SP2. We have Act! Premium 2008 10.0 (ST Edition) 10.0.0.237 Hotfix 1. I can't edit my layouts. I have made an empty copy of our shared server database to this local computer. I go to edit contact layout and sometimes it loads the editor but everything is white; or I can see everything and I start copying or doing anything and it stops working after 3 changes. So I've only been able to change 2-3 things at a time. When I make a layout from clean slate everything goes well until I'm into the 7th tab in design.
 
I need to know what's the problem : Act! or the computer. My video card is an intel chipset integrated graphics with 128mb of ram ( don't know if it's shared) Do I need a better video card or to reinstall Act or what. Thanks.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Unable to edit layouts. URGENT.

How many fields in your database are you trying to put on the layout? When you say 7th tab... is this 7 custom tabs?
 
At a guess, it sounds like an issue with the video card driver... you might try the manufacturer to see if there is an updated driver.
 
Also, try turning off Video Acceleration and see if that helps. You can find the instructions to do this at the bottom of this article in the ACT! Knowledge Base - http://tinyurl.com/ytlvk9
 
You might also update your ACT! to 10.01 - You can download the current patch from http://www.act.com/support/updates/index.cfm
New Member
Posts: 14
Country: USA

Re: Unable to edit layouts. URGENT.

Thanks Mike; the update fixed everything.