11-18-2015 03:24 AM - last edited on 11-18-2015 06:23 AM by Gary W
I have recently installed ACT 17 Pro and Office 2013 to a pair of new PC's running windows 10.
I have had a few issues of which some I have sorted.
a) Unable to attach eMail to History. Seem to have sorted now but still being awkward on start up.
b) Unable to create "Custom Command" write tab. Sorted by installing Hotfix.
b) Unable to attach Word documents to history. I have established Quick Print button in Word but it doesn't work.
Client PC seems to work OK.
Can you help?
11-18-2015 07:47 AM
Regarding Unable to attach Word documents to history
Are the Act addins enable in Word?
If still not working, check the load behaviours for the addins in the registry:
You may also want to try the .cmd file attached to the bottom of this article:
11-20-2015 07:21 AM - edited 11-20-2015 07:22 AM
Thank you. Had to reinstall ACT in a different MS Profile. Most things working OK. eMail history being logged in History. Word docs will record in history
when Quick Print is used. However, to achieve this I have go into option / add-ins / com addins untick click OK then go back into com addins tick boxes to move ACT Document Tab Addin and ACT Office Addin back into Active Application Addins. I have to do this every time if I want to record in history. Very frustrating !!
Strange thing is that the boxes stay ticked in com addins even when ACT addins have dropped back into the inactive area. Help !!