Unable to acquire Sync Server object [ Edited ]

[tonyl]

I have update to the latest version of the network sync but still having problems.  I am now getting the following error message:

"Unable to acquire Sync Server object. Server Error Description: Failed to find main database xxxx for sync."

I was trying to change the database name in the sync service as I think that this may be the issue, but I do not have an edit button (as shown in Knowledgebase article # 14584).  Why is there no edit button?  Thanks

Tony

<Edited title after moving reply to own thread.>

Message Edited by dlunceford on 04-15-2009 09:47 AM

[ghollister]

There are several KB articles that address this particular error.  Go to the Sage Knowledgebase and lookup the following article numbers in the Search field:

14602

17403

16533

20062

23332

19669

The article you use depends on the exact error message you are getting. Some things that you could do right off the bat are:

- Remove then re-add the Publisher database from the Network Sync database list

- Make sure that all users have full permissions the ACT! Network Sync folder under the C:\Program Files\ACT\Act for Windows directory on the server

- Uninstall and reinstall the Network Sync Service, making sure it is the same version as the installed version and build of ACT! on the server and the remote machines