04-14-2009 09:01 PM - last edited on 04-15-2009 06:47 AM by dlunceford
I have update to the latest version of the network sync but still having problems. I am now getting the following error message:
"Unable to acquire Sync Server object. Server Error Description: Failed to find main database xxxx for sync."
I was trying to change the database name in the sync service as I think that this may be the issue, but I do not have an edit button (as shown in Knowledgebase article # 14584). Why is there no edit button? Thanks
<Edited title after moving reply to own thread.>
04-20-2009 08:17 AM
There are several KB articles that address this particular error. Go to the Sage Knowledgebase and lookup the following article numbers in the Search field:
The article you use depends on the exact error message you are getting. Some things that you could do right off the bat are:
- Remove then re-add the Publisher database from the Network Sync database list
- Make sure that all users have full permissions the ACT! Network Sync folder under the C:\Program Files\ACT\Act for Windows directory on the server
- Uninstall and reinstall the Network Sync Service, making sure it is the same version as the installed version and build of ACT! on the server and the remote machines
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.