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Unable to acquire Sync Server object. Server Error Description: Failed to setup local sync entity. Datastore is inaccessible

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Copper Contributor
Posts: 27
Country: USA
Accepted Solution

Unable to acquire Sync Server object. Server Error Description: Failed to setup local sync entity. Datastore is inaccessible

- Act Premium Cloud

- 20 remote databases running Act! Version 22.0.205.0, Update 4

 

Getting the error in the heading all of the sudden - all of us - with the last successful sync being around 5 pm on the 27th.  

 

None of the remote databases will sync all of the sudden.  Act support sent me to the knowledgebase article (spoiler alert: their "fix" did not work).  They want all of our users to call in for support, but you know that takes at least an hour of hold time and b.s. - I've already tried this article (link)

 

Any other suggestions?

Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Unable to acquire Sync Server object. Server Error Description: Failed to setup local sync entity. Datastore is inaccessible

Please try this -

 

Stop the Network sync service and then start the local sync service by opening the database on the server and clicking Tools - Sync - Accept Incoming Syncs

 

This will tell you if it is a database internal sync error or an error with the Network sync.